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Cyber Ethics

Core Values

  • 1.Kakao pursues strict integrity in all company actions, as well as in building relationships between employees and external stakeholders through ethical management practices.
  • 2.Kakao prevents, discovers, and remedies acts that violate the Code of Ethics.
    Prevent
    Clarify and promote principles, standards and common sense
    Inspect
    Diagnose process based on data analysis
    Heal
    Discover, Enact contingency plan, Protect victims, Enforce disciplinary action, Recommend personnel actions, Notify results, Implement measures to prevent recurrence
  • 3.Nevertheless, upon acknowledging acts that violate the Code of Ethics, we take appropriate measures without delay.[Types of behavior that is considered crossing the line and the principles for the company's actions]

    Types of behavior that is considered crossing the line and the principles for the company's actions

Business Process
(Handling Reports Submitted
via Hotline)

  1. Ethics Department
    (Personnel consultation in case of workplace bullying)     Accepts reports and interviews the whistleblower

    Accepts reports on violations of Kakao's ethics regulations through hotline, TellMe Kakao, email, etc.

  2. Ethics Department Investigates the facts of the report

    Conducts an investigation to confirm facts and judge the violation of the ethical standards

  3. Standing Ethics Committee Decides whether to hold an Ethics Committee meeting and convenes the meeting

    Convenes an Ethics Committee meeting if the chairperson deems it necessary or if more than half of the committee members agree

  4. Standing Ethics Committee,
    Ethics Department     Shares the results

    Shares the reported contents, investigation results, and Ethics Committee decisions internally and with the whistleblower

  5. Standing Ethics Committee,
    Ethics Department     Proceeds with retrial procedures as necessary

    Proceeds with the retrial procedure if a retrial is decided

How to submit a hotline report

Kakao hotline accepts reports and provides consultation on any unjust actions or demands, such as requests for money or entertainment, misuse or abuse of Company assets, improper investment into vendors, leak of confidential information, tamper of documents or data and other corrupt and illegal activities conducted by the Kakao Krew. Details of the report are confidential, and the informant's identity remains anonymous, ensuring that the informant can submit their report with confidence. Efforts will be made to process the report quickly.

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Report type Submit report
  • Accept a gift from an interested party
  • Lack of transparency when selecting business partners
  • Misuse of abuse of company assets
  • Improper investment into vendors
  • Employee is employed by multiple companies
  • Leakage of company information
  • Other ethical laxities
  • Sexual harassment
  • Workplace harassment
Email
hotline@kakaocorp.com
Address
13529) Ethics Department, 166, Pangyoyeok-ro, Bundang-gu, Seongnam-si, Gyeonggi-do
Website
Easily submit a report using the online reporting process. Submit online
Contact customer service if you have more questions about the service.
Kakao Customer Service Daum Customer Service
- To file a report to the hotline of Kakao affiliates, please use the reporting channel on each affiliate's website. - For websites with no reporting channel, Kakao will forward the report on their behalf.

Ethics guideline on receiving gifts and entertainment

Code of Ethics

Kakao employees and their family members are prohibited from receiving any money or entertainment provided by competitors, customers, and other business partners that could lead to a conflict of interest. In principle, money, goods, and gifts must be returned immediately upon receipt, and any items already received must be sent to the return center for further guidance. The Krew shall not request gifts, compensation and/or business-related preferential treatment for the benefit of themselves, their families or friends. Issues may arise in the following events.

  • An interested party dines and entertains the Kakao Krew
  • An interested party sends money or flowers to a Kakao Krew's personal occasion
  • An interested party provides lecture fees, concert tickets to a Kakao Krew, or pays for their meal for reasons that are justified as training, pep rallies or cultural events
  • An interested party offers conveniences that includes rides, lodging expenses and tour guides while accompanying a Kakao Krew for business purposes
  • An interested party offers conveniences to a Kakao Krew, including prizes and special discounts